How do I request my data?

Email our data-protection contact through the contact form. We respond within 30 days.

Can I cancel a counseling session?

Yes, free of charge up to 24 hours before the session.

How long do refunds take?

7–10 working days after approval, to the original payment method.

Is my counseling information shared with my employer?

No. Organisations only receive anonymised, aggregated reports.

What payment methods are accepted?

UPI, cards, net banking, international cards, bank transfer and instalments on eligible programmes.

How do I raise a complaint?

Contact the grievance officer listed under Grievance Redressal.

Do you work with minors?

Yes, with guardian consent and our safeguarding policy.

Policies: Privacy, Terms, Refunds

Privacy Policy

We collect only the information needed to provide education, counseling and technology services: contact details, programme records and, for counseling, session information you choose to share. We never sell personal data. Clinical records are confidential and accessible only to you and your professional, except where the law requires disclosure or there is a serious risk of harm. You can request access to, correction or deletion of your data at any time.

Terms of Use

By using emo matrix websites and apps you agree to use them lawfully and respectfully. Educational content is for learning and does not replace professional advice. Accounts are personal and must not be shared. We may update these terms and will notify registered users of material changes.

Payment Policy

Indian payments are processed by Razorpay (UPI, cards, net banking, wallets). International payments are processed by Stripe. EMI on eligible programmes is available through Bajaj Finance. All prices are shown before payment, including applicable taxes. Receipts are issued automatically by email.

UPIDebit / Credit cardsNet bankingBajaj Finance EMIStripe (international)Razorpay (India)

Refunds & Cancellation

Programme fees may be refunded if you cancel within the cooling-off period stated in your programme terms and before substantial access to content. Counseling sessions can be rescheduled or cancelled free of charge up to 24 hours before the session. Approved refunds are processed to the original payment method within 7–10 working days.

Code of Ethics

All emo matrix professionals follow principles of respect, competence, confidentiality, integrity and non-maleficence. Professionals work only within their qualifications. Diagnosis is provided only by appropriately qualified professionals. Coaching and complementary approaches are clearly distinguished from psychotherapy.

Safeguarding

We protect children, young people and vulnerable adults. Sessions with minors require guardian consent. Staff and volunteers are trained to recognise and report concerns. If someone is at risk of serious harm, we act to keep them safe, including contacting emergency services.

Grievance Redressal

If you are unhappy with any service, contact our grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within 15 working days. Grievance officer: [name], [email], [phone].

Last updated: [date]

How We Operate.